A Vertically Structured Organization
We are vertically structured as opposed to having a pod environment. Each duty is performed by a specialist .Our operational structure is such that all management team members support your program. All senior management personnel are hands-on. Because of our commitment to our client partnerships and their programs and as a result of training and monitoring, our backend results are consistently better than most. We are different than other agencies because Customer Care on behalf of our clients is one of our primary concerns.
A 100% Woman-Owned US-Based Company
We are focused on the development and execution of marketing and sales strategies that cost effectively meet or exceed the objectives of client programs. Our mission is to consistently deliver the highest quality products and services to our clients; to offer a challenging, supportive work environment for our employees; to nurture the entrepreneurial spirit that fuels our growth; and to continually improve our knowledge, our skills, and our technological capabilities. Consistent, quality performance is the prime objective at ORC ProTel. We are committed to excellence in all that we do, to ethical business practices, to be viewed by our clients as an extension of their marketing team, to building a diverse staff, and to maintaining a strong financial position.
Payment Card Industry Data Security Standards
The Company has developed and implemented Data Security Standards that meet or exceed the PCI-DSS 12 point requirement to build and maintain a secure network. A “passing” scan has been completed by a PCI SSC Approved Scanning Vendor (ASV). Scans by an ASV are performed throughout the year to ensure that the network has maintained its “pass” status.
Laws and Regulations
ORC ProTel follows all applicable state and federal laws and regulations. Regulatory Compliance procedures are an integral part of ORC ProTel’s training program(s).