With our seamless integration of inbound, outbound, and web-enabled technology, ORC ProTel offers a broad range of services:

Order processing Customer service Help desk Product inquiries Credit card acquisition Credit card activation and up sell Direct marketing, distribution and sales Customer acquisition Lead generation Business journal and publication sales Inventory checking and reloading Customer relations/revenue preservation programs

Cross-selling Inquiry qualification Database building Financial Services Insurance plans and sales Journal and magazine subscriptions Continuity marketing List upgrading and updating Account reactivations New product/service introductions Fund raising Customer information corrections Membership services

	Techniques and Tools
IVR Workflow ACD Multimedia recording and monitoring Third party verification Toll free numbers Tele-messaging Email Web chat Proactive Web chat Web callback Fax service