Our Commitment to Quality

Consistent, quality performance is the prime concern at ORC ProTel.

In today's highly sensitive business environment, we recognize the importance of properly representing your company and the product or service being offered. It is also our responsibility to leave your customers with a positive feeling regardless of the outcome of the call.

• Centralized Quality Assurance
  • Custom programming ensures consistency across all facilities
  • Proprietary "check and balance" system for reporting accuracy
• Digital audio recording
• Dedicated departments vs POD environment
  • Training
  • Monitoring
  • Verification
• Formal training program across all departments
• Highly specialized "intelligent" monitoring
• Compliance with all applicable state and federal laws and regulations
• Overall compliance and internal procedures associated with compliance are the responsibility of the VP Special Projects/Industry Relations.
• Regulatory compliance procedures are an integral part of the company's training program

Our reputation for providing outstanding quality service to many national clients for over a quarter century is proof that... At ORC ProTel, quality is not just talk!