| 1979 |
Progressive
Marketing Services, Inc. formed. |
| 1980 |
Ruth
Wolf, with over 13 years experience with a
national telemarketing company, recruited
as Vice President of Operations and given
equity position in PMS. |
| 1988 |
PMS
executes "spin-off". Ruth becomes President
of Pro Tel Marketing, Inc. Outstanding quality
reputation and financial stability have been
established in the outbound telemarketing
marketplace by PMS. |
| 1990 |
Pro
Tel purchases first EIS predicative dialing
system. This, together with previously developed
proprietary software, now makes Pro Tel a
technology leader in the Outbound Telemarketing
Service Bureau business. |
| 1991 |
Topeka
Phone Central opened. |
| 1997 |
After
turning a "deaf ear" for many years to "sell/merger
offers" from other companies, in April, OPINION
RESEARCH CORPORATION, a publicly owned company
traded on the NASDAQ (ORCI), and Pro Tel enter
initial stages of acquisition discussions
based on "good personal chemistry" between
principals and prospect of creating something
unique in the Market Research/Telemarketing
service industry. |
| 1998 |
Pro
Tel Marketing, Inc. acquisition by ORC as
wholly owned subsidiary completed as of January
1, 1998 creating ORC ProTel, Inc. Pro Tel
organization remains intact, including top
management. |
| 1999 |
St.
Louis and Dayton Phone Centrals opened. |
| 2000 |
Centralized
quality assurance implemented with digital
recording of sales and digital audio tape
archiving. Centralized monitoring. |
| 2001 |
Creation
of centralized database with technology to
provide enhanced/cost effective reporting,
billing, and additional client services. Topeka
call center relocated to free standing new
building built to ORC ProTel specifications. |
| 2003 |
Inbound
and web-enabled capabilities are added, allowing
ORC ProTel to offer comprehensive customer
contact solutions with the same degree of
experience and quality we have provided our
clients since our founding. |
| 2005 |
All contact centers are updated to latest version of the Interactive Intelligence (i3) CIC integrated platform. |
| 2006 |
Non-leveraged re-acquisition by Senior Management of ORC ProTel, LLC from ORC. Company again 100% women-owned. |
