Our Agents Represent YOUR Company

We believe that a contact center service bureau is only as good as each professional who interacts with customers; and each agent is only as good as the training they receive.

Achieving a professional call center population requires strict hiring practices. At ORC ProTel, our candidates go through extensive "pre-hire" testing. We select agents for your program based on their performance history and whose skills apply specifically to your campaign. Our extensive training system, including an ongoing education program, is designed to maximize their performance.

The ongoing education program allows us to constantly improve our agents' skills. Dedicated trainers, monitors, and coaches allow us to provide specialized training in several key areas—listening skills, customer service skills, selling skills, and closing techniques.

Training is just the beginning. In order to maintain top performance and increase tenure, we have developed multiple motivation programs. These programs create an environment where our professionals are rewarded for maintaining excellence in both performance and quality.